DHL, the world’s leading express and logistics company, announced that it has further enhanced its customer service standards with the launch of DHL ProViewTM, a web-based tool that provides customers

CHARLESTON, W.Va. -- To settle complaints over customer service, Verizon and the state Public Service Commission reached an agreement Friday where the phone company will invest $11 million in infrastructure and bring in 49 new maintenance technicians for W...

Credit Solutions settled $99.6 million in unsecured consumer debt during Q3/08 and managed to outrank other customer service-oriented companies in a series of Q3 client satisfaction surveys.

Air Canada today said that its U.S.-based customer service workforce, represented by the International Brotherhood of Teamsters , has ratified a milestone labour agreement. This agreement is the first renewal of Air Canada's collective agreements with its workforce which expire in 2009.

FRAMINGHAM - Loyal customers can be tough to find. So why do some companies run them off with crappy customer service ? Often because the employees who care have no authority to fix problems, and those with the authority don't care.

Despite the trend to charge more for premium customer service, Ntirety Inc., a pioneer in remote database administration, pledges to never bill extra to reach its top-flight, North American-based customer service teams. Based in Massachusetts, Ntirety offers customers immediate return on investment and rates very competitive with its off-shoring rivals.

New Delhi, Dec 17 (UNI) HCL Infosystems today launched 'HCL Touch', a 24X7 round the clock, service and support for its customers through a universal customer care number.

Customers of Midcontinent Communications recently received an informative letter on the closure of Wahpeton's customer service center Jan. 9, 2009. The shutdown affected only one employee.

Blue Cross and Blue Shield of Montana (BCBSMT) has selected Pegasystems’ Customer Process Manager™ for Healthcare to optimize its customer service, sales, and process efficiencies.

JR’s Paint & Body Shop in Four Oaks was recognized for its outstanding customer service at an awards ceremony in Las Vegas, according to WTSB Radio.

DUBAI, United Arab Emirates - The Middle East spent its first workday after key communication cables were cut coping with slow and spotty Internet access, as a French repair crew began fixing the damaged undersea lines.

Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has signed a reseller agreement with Tieto (OMX: TIE1V), a large global IT services firm.

While a national crisis altered the banking landscape, some things haven't changed. Banks still offer the same products and services. So how do they compete?

The company's approach to building its culture and promoting its brand through customer service has gained adherents from organizations large and small. One of its unusual approaches: Zappos offers every employee $1,000 after their first month of training to quit.

Readers who wish to purchase back copies of the Livonia Observer can do so at the customer service office at 41304 Concept Drive in Plymouth Township.

Hewlett-Packard and the City of Rio Rancho took the next-to-last step in finalizing a lease agreement for the building where the company will open a customer service and technical support center on Wednesday.

United Airlines has warned it may seek to lay off 250 U.S. flight attendants next month, the attendants' union says. The Association of Flight Attendants said United will decide by Jan. 9 if additional job cuts are warranted, the Chicago Tribune reported Sunday. United, based in Chicago, has already laid off about 700 mechanics, 490 customer service representatives and 380 pilots, sources told ...

Frustrated with the customer service you’ve been getting? You’re not alone. Your customers may be feeling the same way.

PHILADELPHIA - Cable TV operators say they'll voluntarily stop moving analog channels to more expensive digital tiers of service between Dec. 31 and March 1, to avoid confusing customers as the nation switches to digital broadcast transmissions in February.

First Federal Savings Bank is partnering with Quest Analytics LLC to strengthen and enhance the sales and service culture throughout the bank. Quest Analytics provides a complete sales enrichment program combining automated customer lead generation tools with integrated sales coaching.

Parature Customer Service™ Software Honored for Outstanding Innovation

Citing a need to have a better method of managing employees and seeking ways to enhance customer service, Safari Island community center in Waconia may soon be making a shift away from the heavy use of part-time employees in favor of more full-time employees.

Kampala — WARID Telecom has won this year's Customer Service Provider of the Year Award. The telecom firm received the honour at the 3rd Annual Communications Middle East-Africa (MEA) Awards, the most prestigious event dedicated to the regions communications sector.

Sprint Nextel Corp.’s much-publicized focus on revamping customer care seems to be paying off, according to a survey released Thursday. (S) (T)

Multichannel News has named Insight Communications CEO Michael Willner the 2008 Executive of the Year. The award recognizes outstanding leadership and corporate management, demonstrated by success in the marketplace. This year, Willner and his team displayed consistent customer service, creative strategic thinking and the ability to grow in an increasingly competitive landscape.

looking for none customer service related job! I'm currently working full-time in retail. But will be moving to part time next month. Basically i'm not too keen on the sales part of the job.

• Understanding of the GSM/3G-CS&PS network. • Interfaces with the respective HLR, VLR, MSC, EIR, AUC, SGSN, GGSN, DNS, WAP and MMS functions to carry different Roaming and Customer Complaints troubleshooting.

Blue Cross and Blue Shield of Montana (BCBSMT) has selected Pegasystems’ Customer Process Manager ™ for Healthcare to optimize its customer service, sales, and process efficiencies. The new state-of-the-art software system will provide BCBSMT with technology resulting in "one-and-done" calls, which means more customer inquiries will be resolved on the first call.